Our services

Homeless and New Arrivals Health

A photograph of a patient with a nurse

About the service

The Homeless and New Arrivals Health team offers a range of support and services for asylum seekers and people who are homeless, at risk of homelessness or living in unsecure tenure. The team offers mental health support as well as advice, guidance and testing for tuberculosis (TB). We also carry out household assessments so people can be linked to other services and support.


How to access

If you need the services of our team, you can ‘self-refer’ by calling us on 01274 227555 or you can ask the professionals working with you to refer you to us.

Referrals are accepted from any source including voluntary, statutory, independent services and GP practices via SystmOne, using the referral form in the ‘for professionals’ tab below or by calling the above number.


How to find us

We are based at Horton Park Centre where we provide TB screening clinics. We provide a city-wide homeless outreach service.


Contact

The Homeless and New Arrivals Health team can be contacted on 01274 227555.

Use the tabs below to explore this section further.

What to expect

Referral
Our team meets to discuss referrals every Wednesday. If a referral is accepted, the person is placed on our waiting list and contacted to arrange an initial assessment appointment.

Waiting list
Our service is in demand so unfortunately waiting times do vary and can be up to four months.

Assessment/appointment
If the person being referred requires an interpreter, this will be booked prior to their appointment.


For professionals

Referral criteria

Referrals are accepted from any source including voluntary, statutory, independent services and GP practices.

If you used SystmOne, please make your referral using it. If you do not use SystmOne, please use this referral form, or by calling 01274 227 555.

We accept referrals for mental health support for people who are homeless, at risk of homelessness, or living in unsecure tenure who are experiencing mental health difficulties and Asylum seekers in need of signposting and/or experiencing mental health difficulties.

We accept referrals for new entrant TB screening, for those under 35 years old, who were born in countries with a high burden of TB and have lived in the UK for less than five years and/or those seeking asylum whose journey increases their risk of contracting TB.