Patient experience

Your experience of using our services really matters to us. Patient experience is important, it tells us what it feels like for you, when you receive care and support from us.

Your feedback tells us how we are doing, what we are doing well and where we need to improve.Woman writing

You might want to share with us how you felt, or how you were treated, or about the care you received. You might want to comment on the appointment process, how and when you received your appointment, or whether you could park your car when you got to the clinic or inpatient unit.

There are many ways that you can share your feedback with us:

  • Comment cards/patient surveys– these may be available when you have your appointment, ask a member of staff.
  • Friends and Family Test– (FFT) a questionnaire that you complete when you visit your clinic, inpatient unit or if you receive care at home or by phone or video call.
  • Patient stories – an opportunity to give your story to our Trust Board.
  • Care Quality Commission – complain about a service or provider
  • NHS website – you can leave a rating and review of any NHS service on their profile page on the NHS website.
  • Care Opinion – an independent site where you can give feedback.
  • Patient Advice and Complaints  – for complaints and/or compliments.

Friends and Family test

Use the drop down menu below to access the online Friends and Family Test (FFT) feedback survey for the service you would like to leave feedback for.

Alternatively, you can download and print a foldable copy of the survey and post it back to us:

Patient, service user and carer stories

Our Trust invites people that use our services and carers, to share their stories and their experiences.

Our Trust Board and staff listen to the stories and get first-hand knowledge of the experiences that people have of our services, so they are central to their work.

If you want to share your story please get in touch with the patient experience and involvement team on involve@bdct.nhs.uk. Or, if you have a smart phone, why not record your experience and email it with your contact details.

We will always get your consent before sharing your story.

About Trust Board stories

By ‘stories’ we mean a first-hand account of your experience.  Storiesshare your story graphic have been a powerful way to communicate with others, ever since the human race began. It is one of the main ways we learn, from our earliest childhood, and personal stories are often the thing that we remember most and which has most impact on us.

Because of this, the Trust invites people that use our services and/ or their carers, to share their stories and their experiences with us in various ways.  One important way, which means your voice is heard by the most senior staff in the Trust, is some stories being shared directly with the Trust Board of Directors and other staff.

By listening to the stories they get first-hand knowledge of the experiences that people have of our services and what has been learned from this, and this helps them in making decisions and understanding how well services are working and meeting your needs.

We can also use your stories in other ways, for example in training staff, and assessing how services are doing, bringing ‘real world’ insights, and helping our staff to ‘walk a mile in your shoes’  develop empathy and think about what they do and how they do it, so we are always improving care.

Your story can be about any of our wide range of services in hospitals, clinics or in the community and can be about any aspect of the care we provide – not just direct patient care – for example, we want to know about your experience of how we communicate, the information we provide, our buildings and facilities and how we listen to and involve you.

We know that for the NHS to be at its best, the things we do ‘behind the scenes’ can really matter and make the difference to you getting great care.

Healthwatch

Healthwatch is all about helping you influence the delivery and design of your local health and social care services.Healthwatch logo

Whether you’re improving services today or helping to shape them for tomorrow, every voice counts.

Visit the websites for Healthwatch Bradford, Healthwatch Wakefield, and Healthwatch North Yorkshire.

Advocacy

Advocacy is a way of supporting you to make sure your voice is heard and that your needs are met. Advocates help you to express your opinions, make your own informed choices and exercise your rights. They are independent from our Trust, non-judgmental and confidential. Advocates will only act on the wishes of the person they are advocating for.

We work closely with three advocacy organisations. These are:

North Yorkshire Independent Health Complaints Advocacy (Cloverleaf) service has NHS complaints advocates only.

Care Opinion

Care Opinion is about honest and meaningful conversations betweenCare opinion graphic the patient and health services.

Please share your story and help make our services better.